This blog is dedicated to exploring the challenges of leading, achieving and coping with change in today’s business and social environment.
We hope to provoke thought, stimulate conversation, educate and even entertain you. Please share and comment!
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Pivotal Resources participated at the IHI 24th Annual National Forum on Quality Improvement in Healthcare at Orlando, Dec. 9-12. There were many great people to converse with and inspiring presentations to think about. Here is a Donald Berwick presentation snap shot … Continue reading
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While traveling recently, I met up with friends and we decided to get some sandwiches at an airport takeout before catching our flight. Impressed by the fact that one of the vendors had placed an attendant at the entrance of … Continue reading
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In a previous blog, “Highly Respected Brands: Customers First – Not Flawed Policies and Processes”, we discussed an epic football game and final play incident that occurred Monday, September 24, 2012 when the Green Bay Packers were playing in Seattle … Continue reading
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A highly respected brand is something very special. Ultimately it takes talented employees, governed by the choices of management and its leadership to transfer excellence into the wanting hands of customers. It takes a true team effort to raise, and … Continue reading
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In watching an interview with the US Women’s gold-medal winning gymnastics team recently, I marveled not so much at their skills as gymnasts (although those are ridiculously impressive), but at their skills in supporting each other as teammates. Consistently these … Continue reading
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Pivotal Resources at National Health Care Forum and CEO Summit. 24th Annual National Forum on Quality Improvement in Health Care. Please join Pivotal Resources at booth #306 as we participate at the 24th Annual National Forum on Quality Improvement in … Continue reading
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What’s the best place to start if we’re trying to build a culture of improvement? No doubt many of your people have seen various efforts start through the years. A bigger problem is that few of them last. That’s why … Continue reading
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In May and June, the Centers for Medicare and Medicaid Services announced the awardees for Health Care Innovation. The awards provide funding for the implementation of projects whose objectives are to deliver better health, improve care and lower costs for … Continue reading
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Why is sustaining improvement success in healthcare so difficult? This is difficult in any industry, but healthcare definitely faces special challenges. Of many reasons why efforts fade, among the most important: Confusing priorities – Whether it’s trying to do too … Continue reading
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A new book is on the shelves that provides an important counterpoint to popular author Malcolm Gladwell’s 2007 book Blink: The Power of Thinking Without Thinking. The title—Wait: The Art and Science of Delay—pretty clearly states the view of author … Continue reading
