Company Profile:
A pioneering firm of the Internet Age, Cisco built its reputation for innovative networking technologies and solutions. Since 2000, Cisco’s profile has expanded by adding telephone equipment, consumer-focused products, and business collaboration tools among other leading-edge products and services.
Challenge/Opportunity:
Post internet "bubble," this high-flying company faced need for greater discipline and teamwork, improved productivity, and the ability to respond to changing customer needs.
Pivotal Services and Solutions:
As a key consulting and training partner, we have provided a wide array of services to support corporate and individual business group objectives. Highlights include:
- Consult with executive-led Business Process Operations Council on development of process management and improvement capabilities & culture
- Develop Cisco-tailored methods and supporting materials for process improvement, change portfolio management and change leadership
- Train/coach several thousand leaders and associates in DMAIC/improvement methods, change management, metrics development and process leadership
- Extensive consulting/coaching for various IT and business process initiatives, including marketing, finance, HR, facilities and systems engineering
Results/Successes:
Overall, a dramatic cultural shift from "seat-of-the-pants" to process-focused management. Several hundred million dollars in reduced rework and improved efficiency. Continuing merger of speed and discipline.