Consulting
"At Healthaxis we were looking for a consulting partner to help us complete a standardized metric systems, to install a consistent process improvement approach company-wide, and to design new and unique quality approaches for our industry. Our goal was to improve our processes for PREVENTING problems, not just do a better job of DETECTING them. With Pivotal Resources, we found that partner. Together we launched a Six Sigma initiative that is helping all of our employees better understand the link between our internal process management activities and our external customer satisfaction results. Over time, there is no doubt that the Healthaxis Process Excellence program will become a key competitive advantage for us. And we couldn't have done it without Pivotal Resources."
- John Carradine, President
"G&K Services evaluated many vendors in the Lean Six Sigma consulting/training space before choosing Pivotal Resources. I am glad to say that they have exceeded our expectations. Our team members have learned a great deal and are now applying the Six Sigma tools and concepts to the benefit of our customers and our shareholders."
- George Bazarko, Director - Process Excellence
Training
"In situations where Oracle's customer has or is thinking about a Six Sigma initiative, having the sales team conversant in Six Sigma helps build our credibility as trusted advisor and solidifies relationships."
"Today I learned how to articulate more value in the Oracle Portfolio Planning Tool with Six Sigma implications. The tool capitalizes on this framework."
"This will help us sell more because I will be more valuable to my customers because I understand their business better."
"Just the principles of customer focus, process focus and management by fact should help us continue to improve internally and properly channel our efforts."
"Our instructor was very informative. She was experienced and was able to assist and provide us with examples pertaining to our industry; the instructor was very knowledgeable. She was able to deliver and provide beneficial explanations and support throughout the class."
"The instructor was great. Very knowlegeable about Six Sigma with much first hand application experience. He was very in-tune with his class and very good about keeping everyone on task."
"I have attended many, many training sessions. This instructor was by far the best. Her subject matter knowledge wass apparent, enthusiasm contagious, and her energy kept us all going. Great job!
"It was a great class and walked out knowing how to apply applications to our business"