Introduction

• Welcome & Introductions
  
  
• Workshop Objectives & Agenda

Six Sigma: What and Why?

• A MEASURE of process capability
  
  
• A GOAL for meeting customer requirements efficiently
  
  
• A SYSTEM for sustained business success with three core elements:
  • Customer Focus
  • Process Management
  • Facts & Data - variation & processes
    
    
• Key tools and methods
  
  
• Six Sigma Strategies
  • Process Improvement
  • Process Design/Redesign
  • Process Management
    
    
• The DMAIC improvement model – overview
  
  
• Lean Initiative model – overview
  
  ACTIVITY: Simulation – “Six Sigma Station”: Round 1.
  
  
• Six Sigma Case Histories
  
  
• Benefits for the Bottom-Line: Summary
  • Increase understanding of customers
  • Increase effectiveness
  • Enhance efficiency
  • Transform management

How to Make Six Sigma Work?

• Six Sigma Roadmap
  
  
• Steps to Six Sigma: Overview
  • Identify core processes & key customers
  • Define customer requirements
  • Measure current performance
  • Prioritize, analyze & implement improvements
  • Expand and integrate the system
    
    
• Roles and Responsibilities
  
  
• Define: Setting up the Six Sigma Project
  • Define roadmap & overview
  • Charter: Business Case, Problem & Goal Statements
  • Voice of the Customer & Requirements
  • Clarifying the Process: Project, Core/Enabling
    
    ACTIVITY: Simulation – SIPOC Map.
    
    
  • Detailed process mapping
    
    ACTIVITY: Simulation – Detailed process map.
    
    
• Measure: Validating the Problem; Tracking the Process
  • Measure roadmap & overview
  • Key issues in measures & data collection
  • Defect & Sigma measures
    
    ACTIVITY: Simulation – Sigma Station Sigma.
    
    
• Analyze: Understanding the Cause
  • Analyze roadmap & overview
  • Data display & analysis tools
  • Process analysis, value analysis
  • Cause & effect analysis
    
    
• Improve: Develop and Implement Solutions
  • Improve roadmap & overview
  • Assumption busting
  • Design of Experiments (DOE)
  • FMEA
  • Design/redesign options
    
    ACTIVITY: Simulation – "Six Sigma Station": Round 2.
    
    ACTIVITY: Simulation – "Six Sigma Station": Round 3.
    
    
• Control: Sustain Solutions
  • Control roadmap & overview
  • Better data management
  • Control charts – using & interpreting
  • Process dashboards
    
    
• Project storyboards & tollgate reviews

Leading Six Sigma

• Key Implementation Decisions
  
  
• Six Sigma Start-up Decisions
  
  
• Strategies & Project Approaches
  
  
• Process Management Overview
  
  
• Project Selection, Project Types
  
  
• Lean Initiative Criteria
  
  
• Design/Redesign Project Criteria
  
  
• Financial Validation
  
  
• Sizing & Prioritizing Projects
  
  
• Project Charter & Business Case
  
  
• Team Selection
  
  
• Change Management
  
  
• Building a Case for Six Sigma
  
  ACTIVITY: Elevator Speech.