Foundation for Cross-Functional Improvement
| Duration | 3/4–1 day |
| Participants | Designated Process "Owners" and Teams, Senior Management |
| Overview | Process Management is probably the most important building block in creating a true "Six Sigma organization." Understanding and executing end-to-end, customer-facing processes is key to making the change from a ready-fire-aim culture to one where value-driven change is a core competency of your business. In this facilitated learning and working session, we lead process teams through the first steps in creating critical Process Management structures: process definition, Voice of the Customer systems, enhanced measurement systems. A minimum 3/4 day is needed to allow sufficient instruction and application. Each process team should number three to six members and provide a well-informed cross-functional perspective on the process. Shorter follow-up coaching and working sessions are often helpful to ensure effective execution of the process management infrastructure. |
| Objectives |
|