Author Archives: Pivotal Staff

About Pivotal Staff

Pivotal Resources makes change easier – and more productive – for your organization. We're specialists in helping leaders, managers, and front-line staff through transformations – both big and small.

Best-Selling Author Releases 2nd Edition of The Six Sigma Way

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WALNUT CREEK, Calif. — January 31, 2014 — Pete Pande, President of Pivotal Resources, author and co-author of several popular books on business management, announced release of the Second Edition, The Six Sigma Way, published by McGraw-Hill.  The new edition … Continue reading

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Pivotal Resources at National Forum on Quality Improvement in Healthcare

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Pivotal Resources participated at the IHI 24th Annual National Forum on Quality Improvement in Healthcare at Orlando, Dec. 9-12. There were many great people to converse with and inspiring presentations to think about. Here is a Donald Berwick presentation snap shot … Continue reading

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Three Wrongs Don’t Make it Right – Leadership Needs to Step-up in the Face of Adversity

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In a previous blog, “Highly Respected Brands: Customers First – Not Flawed Policies and Processes”, we discussed an epic football game and final play incident that occurred Monday, September 24, 2012 when the Green Bay Packers were playing in Seattle … Continue reading

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Highly Respected Brands: Customers First – Not Flawed Policies and Processes

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A highly respected brand is something very special. Ultimately it takes talented employees, governed by the choices of management and its leadership to transfer excellence into the wanting hands of customers.  It takes a true team effort to raise, and … Continue reading

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Pivotal Resources Event: Participating at National Health Care Forum

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Pivotal Resources at National Health Care Forum and CEO Summit. 24th Annual National Forum on Quality Improvement in Health Care. Please join Pivotal Resources at booth #306 as we participate at the 24th Annual National Forum on Quality Improvement in … Continue reading

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Q&A: Building a Culture of Improvement

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What’s the best place to start if we’re trying to build a culture of improvement? No doubt many of your people have seen various efforts start through the years.  A bigger problem is that few of them last.   That’s why … Continue reading

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Q&A: Sustaining Improvement Success in Healthcare

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Why is sustaining improvement success in healthcare so difficult? This is difficult in any industry, but healthcare definitely faces special challenges.  Of many reasons why efforts fade, among the most important: Confusing priorities – Whether it’s trying to do too … Continue reading

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Pivotal Resources’ Client, Alberta Health Services, shares Quality Improvement (QI) best practices

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Healthcare is on the minds of Americans and Canadians alike.  So when a leading health organization authority shares best practices – people listen. Executives and Managers of Alberta Health Services (AHS) – the provider of specialty, acute, and continuing health … Continue reading

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Pivotal Resources News

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Pivotal Resources’ President Pete Pande presented at the Continuous Quality Improvement in Healthcare Conference held in Calgary, Alberta, Canada on May 29-30. Pete discussed how effective teams and front-line engagement are only part of what’s needed to build a high-performing … Continue reading

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      This blog is dedicated to exploring the challenges of leading, achieving and coping with change in today’s business and social environment.   We hope to provoke thought, stimulate conversation, educate and even entertain you.  Please share and … Continue reading

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