Author Archives: Steve Dorn

About Steve Dorn

Steve Dorn, Director of Client Strategy, Pivotal Resources Inc., is responsible for helping Pivotal clients achieve their change objectives by outlining the most effective mix of solutions to deliver short and long-term results. A seasoned consultant and manager, he has strong expertise in helping leaders and organizations tackle critical strategic and tactical business problems.

Process Improvement – Internally-focused vs. Thinking of Your Customer

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While traveling recently, I met up with friends and we decided to get some sandwiches at an airport takeout before catching our flight.  Impressed by the fact that one of the vendors had placed an attendant at the entrance of … Continue reading

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Creating A Culture of High Performance Teams

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In watching an interview with the US Women’s gold-medal winning gymnastics team recently, I marveled not so much at their skills as gymnasts (although those are ridiculously impressive), but at their skills in supporting each other as teammates. Consistently these … Continue reading

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Adoption of Innovation and Improvement Practices

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In May and June, the Centers for Medicare and Medicaid Services announced the awardees for Health Care Innovation. The awards provide funding for the implementation of projects whose objectives are to deliver better health, improve care and lower costs for … Continue reading

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