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Pivotal Resources participated at the IHI 24th Annual National Forum on Quality Improvement in Healthcare at Orlando, Dec. 9-12. There were many great people to converse with and inspiring presentations to think about. Here is a Donald Berwick presentation snap shot … Continue reading
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Why is sustaining improvement success in healthcare so difficult? This is difficult in any industry, but healthcare definitely faces special challenges. Of many reasons why efforts fade, among the most important: Confusing priorities – Whether it’s trying to do too … Continue reading
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The near death experience of a loved one has spurred a lifelong passion for improving the quality of healthcare. At a recent conference I attended, Dr. Frederick Southwick shared the emotional, yet thought provoking, story of his wife Mary. As a result … Continue reading
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A recent Wall Street Journal “Boss Talk” column features a very interesting interview with Mark T. Bertolini, CEO of the health insurance giant Aetna. When the article appeared—and as this is being written—we’re waiting to hear how the Supreme Court will … Continue reading
