Category Archives: Best Practice

Change is the Essence of Leadership – Focus on Building Your Capability on Productive Change Efforts

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Change is the essence of leadership. The verb lead itself describes movement—guiding others on a path or journey to a desired new destination. Many of the most important ideas and skills supporting the essence of Change Leadership will focus on … Continue reading

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Process Improvement – Internally-focused vs. Thinking of Your Customer

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While traveling recently, I met up with friends and we decided to get some sandwiches at an airport takeout before catching our flight.  Impressed by the fact that one of the vendors had placed an attendant at the entrance of … Continue reading

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Three Wrongs Don’t Make it Right – Leadership Needs to Step-up in the Face of Adversity

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In a previous blog, “Highly Respected Brands: Customers First – Not Flawed Policies and Processes”, we discussed an epic football game and final play incident that occurred Monday, September 24, 2012 when the Green Bay Packers were playing in Seattle … Continue reading

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Creating A Culture of High Performance Teams

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In watching an interview with the US Women’s gold-medal winning gymnastics team recently, I marveled not so much at their skills as gymnasts (although those are ridiculously impressive), but at their skills in supporting each other as teammates. Consistently these … Continue reading

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Adoption of Innovation and Improvement Practices

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In May and June, the Centers for Medicare and Medicaid Services announced the awardees for Health Care Innovation. The awards provide funding for the implementation of projects whose objectives are to deliver better health, improve care and lower costs for … Continue reading

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