Category Archives: change leadership tag

Highly Respected Brands: Customers First – Not Flawed Policies and Processes

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A highly respected brand is something very special. Ultimately it takes talented employees, governed by the choices of management and its leadership to transfer excellence into the wanting hands of customers.  It takes a true team effort to raise, and … Continue reading

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Decision Making Book Offers Lessons for Change Leadership

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A new book is on the shelves that provides an important counterpoint to popular author Malcolm Gladwell’s 2007 book Blink: The Power of Thinking Without Thinking.  The title—Wait: The Art and Science of Delay—pretty clearly states the view of author … Continue reading

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Aetna Chief on Affordable Care Act: Catalyst for Needed Change

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A recent Wall Street Journal “Boss Talk” column features a very interesting interview with Mark T. Bertolini, CEO of the health insurance giant Aetna. When the article appeared—and as this is being written—we’re waiting to hear how the Supreme Court will … Continue reading

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Transit: Change Leadership for Short- and Long-term Challenges

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Last week, folks in the San Francisco Bay Area woke to the news—or worse, left home without knowing—that a large construction fire had forced closure of the Bay Area Rapid Transit (BART) lines across San Francisco Bay.  Not only is … Continue reading

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