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In a previous blog, “Highly Respected Brands: Customers First – Not Flawed Policies and Processes”, we discussed an epic football game and final play incident that occurred Monday, September 24, 2012 when the Green Bay Packers were playing in Seattle … Continue reading
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A highly respected brand is something very special. Ultimately it takes talented employees, governed by the choices of management and its leadership to transfer excellence into the wanting hands of customers. It takes a true team effort to raise, and … Continue reading
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What’s the best place to start if we’re trying to build a culture of improvement? No doubt many of your people have seen various efforts start through the years. A bigger problem is that few of them last. That’s why … Continue reading
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Why is sustaining improvement success in healthcare so difficult? This is difficult in any industry, but healthcare definitely faces special challenges. Of many reasons why efforts fade, among the most important: Confusing priorities – Whether it’s trying to do too … Continue reading
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A recent Wall Street Journal “Boss Talk” column features a very interesting interview with Mark T. Bertolini, CEO of the health insurance giant Aetna. When the article appeared—and as this is being written—we’re waiting to hear how the Supreme Court will … Continue reading
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Pivotal Resources’ President Pete Pande presented at the Continuous Quality Improvement in Healthcare Conference held in Calgary, Alberta, Canada on May 29-30. Pete discussed how effective teams and front-line engagement are only part of what’s needed to build a high-performing … Continue reading
