Category Archives: Continuous Quality Improvement

#3 — Six Sigma’s Hidden Truths, Lessons Learned, and Potential Payoffs


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The following is an author excerpt from Pete Pande, “Introduction to the Second Edition, The Six Sigma Way“, recently published by McGraw-Hill.     To help you get the greatest possible benefit from Six Sigma, it is important to recognize some of … Continue reading

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#2 — Six Sigma’s Hidden Truths, Lessons Learned, and Potential Payoffs


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  The following is an author excerpt from Pete Pande, “Introduction to the Second Edition, The Six Sigma Way“, recently published by McGraw-Hill.   To help you get the greatest possible benefit from Six Sigma, it is important to recognize some of … Continue reading

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Six Sigma’s Hidden Truths, Lessons Learned, and Potential Payoffs


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  The following is an author excerpt from Pete Pande, “Introduction to the Second Edition, The Six Sigma Way“, recently published by McGraw-Hill.   To help you get the greatest possible benefit from Six Sigma, it is important to recognize some … Continue reading

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Best-Selling Author Releases 2nd Edition of The Six Sigma Way


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WALNUT CREEK, Calif. — January 31, 2014 — Pete Pande, President of Pivotal Resources, author and co-author of several popular books on business management, announced release of the Second Edition, The Six Sigma Way, published by McGraw-Hill.  The new edition … Continue reading

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Lean Leadership – Be Wary of Non-Value Adding Management Activities


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Some of the least Lean aspects of many organizations are the management activities. My colleagues and I consistently find a high proportion of “non-value-adding” tasks in arenas such as sales, marketing, order management, human resources, finance, etc. involved decisions, sign-offs, … Continue reading

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Pivotal Resources at National Forum on Quality Improvement in Healthcare


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Pivotal Resources participated at the IHI 24th Annual National Forum on Quality Improvement in Healthcare at Orlando, Dec. 9-12. There were many great people to converse with and inspiring presentations to think about. Here is a Donald Berwick presentation snap shot … Continue reading

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Pivotal Resources Event: Participating at National Health Care Forum


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Pivotal Resources at National Health Care Forum and CEO Summit. 24th Annual National Forum on Quality Improvement in Health Care. Please join Pivotal Resources at booth #306 as we participate at the 24th Annual National Forum on Quality Improvement in … Continue reading

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Q&A: Building a Culture of Improvement


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What’s the best place to start if we’re trying to build a culture of improvement? No doubt many of your people have seen various efforts start through the years.  A bigger problem is that few of them last.   That’s why … Continue reading

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Adoption of Innovation and Improvement Practices


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In May and June, the Centers for Medicare and Medicaid Services announced the awardees for Health Care Innovation. The awards provide funding for the implementation of projects whose objectives are to deliver better health, improve care and lower costs for … Continue reading

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Pivotal Resources’ Client, Alberta Health Services, shares Quality Improvement (QI) best practices


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Healthcare is on the minds of Americans and Canadians alike.  So when a leading health organization authority shares best practices – people listen. Executives and Managers of Alberta Health Services (AHS) – the provider of specialty, acute, and continuing health … Continue reading

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