Category Archives: Pivotal Resources

Change is the Essence of Leadership – Focus on Building Your Capability on Productive Change Efforts

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Change is the essence of leadership. The verb lead itself describes movement—guiding others on a path or journey to a desired new destination. Many of the most important ideas and skills supporting the essence of Change Leadership will focus on … Continue reading

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Pivotal Resources at National Forum on Quality Improvement in Healthcare

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Pivotal Resources participated at the IHI 24th Annual National Forum on Quality Improvement in Healthcare at Orlando, Dec. 9-12. There were many great people to converse with and inspiring presentations to think about. Here is a Donald Berwick presentation snap shot … Continue reading

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Process Improvement – Internally-focused vs. Thinking of Your Customer

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While traveling recently, I met up with friends and we decided to get some sandwiches at an airport takeout before catching our flight.  Impressed by the fact that one of the vendors had placed an attendant at the entrance of … Continue reading

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Three Wrongs Don’t Make it Right – Leadership Needs to Step-up in the Face of Adversity

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In a previous blog, “Highly Respected Brands: Customers First – Not Flawed Policies and Processes”, we discussed an epic football game and final play incident that occurred Monday, September 24, 2012 when the Green Bay Packers were playing in Seattle … Continue reading

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Creating A Culture of High Performance Teams

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In watching an interview with the US Women’s gold-medal winning gymnastics team recently, I marveled not so much at their skills as gymnasts (although those are ridiculously impressive), but at their skills in supporting each other as teammates. Consistently these … Continue reading

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Pivotal Resources Event: Participating at National Health Care Forum

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Pivotal Resources at National Health Care Forum and CEO Summit. 24th Annual National Forum on Quality Improvement in Health Care. Please join Pivotal Resources at booth #306 as we participate at the 24th Annual National Forum on Quality Improvement in … Continue reading

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Q&A: Building a Culture of Improvement

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What’s the best place to start if we’re trying to build a culture of improvement? No doubt many of your people have seen various efforts start through the years.  A bigger problem is that few of them last.   That’s why … Continue reading

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Adoption of Innovation and Improvement Practices

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In May and June, the Centers for Medicare and Medicaid Services announced the awardees for Health Care Innovation. The awards provide funding for the implementation of projects whose objectives are to deliver better health, improve care and lower costs for … Continue reading

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Q&A: Sustaining Improvement Success in Healthcare

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Why is sustaining improvement success in healthcare so difficult? This is difficult in any industry, but healthcare definitely faces special challenges.  Of many reasons why efforts fade, among the most important: Confusing priorities – Whether it’s trying to do too … Continue reading

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Pivotal Resources’ Client, Alberta Health Services, shares Quality Improvement (QI) best practices

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Healthcare is on the minds of Americans and Canadians alike.  So when a leading health organization authority shares best practices – people listen. Executives and Managers of Alberta Health Services (AHS) – the provider of specialty, acute, and continuing health … Continue reading

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