Category Archives: portfolio & process management

Change ROI for Your Initiatives

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Risk and failure are an important and necessary part of business. The freedom to operate with an innovative, entrepreneurial spirit requires the ability to take chances and absorb mistakes. Fortunately for many successful companies, the return they achieve from ongoing … Continue reading

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Process Improvement – Internally-focused vs. Thinking of Your Customer

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While traveling recently, I met up with friends and we decided to get some sandwiches at an airport takeout before catching our flight.  Impressed by the fact that one of the vendors had placed an attendant at the entrance of … Continue reading

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Three Wrongs Don’t Make it Right – Leadership Needs to Step-up in the Face of Adversity

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In a previous blog, “Highly Respected Brands: Customers First – Not Flawed Policies and Processes”, we discussed an epic football game and final play incident that occurred Monday, September 24, 2012 when the Green Bay Packers were playing in Seattle … Continue reading

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Highly Respected Brands: Customers First – Not Flawed Policies and Processes

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A highly respected brand is something very special. Ultimately it takes talented employees, governed by the choices of management and its leadership to transfer excellence into the wanting hands of customers.  It takes a true team effort to raise, and … Continue reading

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