Category Archives: Process Improvement

#3 — Six Sigma’s Hidden Truths, Lessons Learned, and Potential Payoffs


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The following is an author excerpt from Pete Pande, “Introduction to the Second Edition, The Six Sigma Way“, recently published by McGraw-Hill.     To help you get the greatest possible benefit from Six Sigma, it is important to recognize some of … Continue reading

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#2 — Six Sigma’s Hidden Truths, Lessons Learned, and Potential Payoffs


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  The following is an author excerpt from Pete Pande, “Introduction to the Second Edition, The Six Sigma Way“, recently published by McGraw-Hill.   To help you get the greatest possible benefit from Six Sigma, it is important to recognize some of … Continue reading

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Lean Leadership – Be Wary of Non-Value Adding Management Activities


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Some of the least Lean aspects of many organizations are the management activities. My colleagues and I consistently find a high proportion of “non-value-adding” tasks in arenas such as sales, marketing, order management, human resources, finance, etc. involved decisions, sign-offs, … Continue reading

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Is it Sunny Today, Market Up? Take Responsibility to get Good Facts and Data


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One of the most common excuses leaders give for not using or for ignoring data is fear that it’s not valid. While I’m somewhat sympathetic—getting good data is not easy—I also think that can be a cop out. To be … Continue reading

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Process Improvement – Internally-focused vs. Thinking of Your Customer


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While traveling recently, I met up with friends and we decided to get some sandwiches at an airport takeout before catching our flight.  Impressed by the fact that one of the vendors had placed an attendant at the entrance of … Continue reading

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