How Much Change is Right for Our Organization? – “We Don’t Have the Resources” Should Never Be Accepted Without Question

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It’s a good idea to have some sense of the scale of resources you have “in play” and do a reality check against what your organization can really afford. There is no right or final answer to this question. Your … Continue reading

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Busy People, Busy Organizations

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For a lot of organizations, your value is determined as much by the amount of activity you exhibit, as it is by the value or quality of what you accomplish. It’s natural, for both leaders and employees, to want to … Continue reading

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Change ROI for Your Initiatives

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Risk and failure are an important and necessary part of business. The freedom to operate with an innovative, entrepreneurial spirit requires the ability to take chances and absorb mistakes. Fortunately for many successful companies, the return they achieve from ongoing … Continue reading

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Change Portfolio Management – Connect Your “Strategic Goals/Project List” to a Cohesive Investment Strategy

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Pivotal Resources talks to leaders all the time about their efforts to change or improve their businesses, and while they all seem sincere about wanting to do the right thing, it’s clear many are struggling. For example, the senior vice … Continue reading

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Change is the Essence of Leadership – Focus on Building Your Capability on Productive Change Efforts

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Change is the essence of leadership. The verb lead itself describes movement—guiding others on a path or journey to a desired new destination. Many of the most important ideas and skills supporting the essence of Change Leadership will focus on … Continue reading

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Pivotal Resources at National Forum on Quality Improvement in Healthcare

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Pivotal Resources participated at the IHI 24th Annual National Forum on Quality Improvement in Healthcare at Orlando, Dec. 9-12. There were many great people to converse with and inspiring presentations to think about. Here is a Donald Berwick presentation snap shot … Continue reading

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Process Improvement – Internally-focused vs. Thinking of Your Customer

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While traveling recently, I met up with friends and we decided to get some sandwiches at an airport takeout before catching our flight.  Impressed by the fact that one of the vendors had placed an attendant at the entrance of … Continue reading

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Three Wrongs Don’t Make it Right – Leadership Needs to Step-up in the Face of Adversity

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In a previous blog, “Highly Respected Brands: Customers First – Not Flawed Policies and Processes”, we discussed an epic football game and final play incident that occurred Monday, September 24, 2012 when the Green Bay Packers were playing in Seattle … Continue reading

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Highly Respected Brands: Customers First – Not Flawed Policies and Processes

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A highly respected brand is something very special. Ultimately it takes talented employees, governed by the choices of management and its leadership to transfer excellence into the wanting hands of customers.  It takes a true team effort to raise, and … Continue reading

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Creating A Culture of High Performance Teams

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In watching an interview with the US Women’s gold-medal winning gymnastics team recently, I marveled not so much at their skills as gymnasts (although those are ridiculously impressive), but at their skills in supporting each other as teammates. Consistently these … Continue reading

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