Pivotal Resources Event: Participating at National Health Care Forum

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Pivotal Resources at National Health Care Forum and CEO Summit. 24th Annual National Forum on Quality Improvement in Health Care. Please join Pivotal Resources at booth #306 as we participate at the 24th Annual National Forum on Quality Improvement in … Continue reading

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Q&A: Building a Culture of Improvement

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What’s the best place to start if we’re trying to build a culture of improvement? No doubt many of your people have seen various efforts start through the years.  A bigger problem is that few of them last.   That’s why … Continue reading

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Adoption of Innovation and Improvement Practices

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In May and June, the Centers for Medicare and Medicaid Services announced the awardees for Health Care Innovation. The awards provide funding for the implementation of projects whose objectives are to deliver better health, improve care and lower costs for … Continue reading

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Q&A: Sustaining Improvement Success in Healthcare

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Why is sustaining improvement success in healthcare so difficult? This is difficult in any industry, but healthcare definitely faces special challenges.  Of many reasons why efforts fade, among the most important: Confusing priorities – Whether it’s trying to do too … Continue reading

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Decision Making Book Offers Lessons for Change Leadership

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A new book is on the shelves that provides an important counterpoint to popular author Malcolm Gladwell’s 2007 book Blink: The Power of Thinking Without Thinking.  The title—Wait: The Art and Science of Delay—pretty clearly states the view of author … Continue reading

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Healthcare Improvement – Frontline Care and Prevention of Errors

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The near death experience of a loved one has spurred a lifelong passion for improving the quality of healthcare.  At a recent conference I attended, Dr. Frederick Southwick shared the emotional, yet thought provoking, story of his wife Mary.  As a result … Continue reading

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Aetna Chief on Affordable Care Act: Catalyst for Needed Change

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A recent Wall Street Journal “Boss Talk” column features a very interesting interview with Mark T. Bertolini, CEO of the health insurance giant Aetna. When the article appeared—and as this is being written—we’re waiting to hear how the Supreme Court will … Continue reading

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Transit: Change Leadership for Short- and Long-term Challenges

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Last week, folks in the San Francisco Bay Area woke to the news—or worse, left home without knowing—that a large construction fire had forced closure of the Bay Area Rapid Transit (BART) lines across San Francisco Bay.  Not only is … Continue reading

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Pivotal Resources’ Client, Alberta Health Services, shares Quality Improvement (QI) best practices

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Healthcare is on the minds of Americans and Canadians alike.  So when a leading health organization authority shares best practices – people listen. Executives and Managers of Alberta Health Services (AHS) – the provider of specialty, acute, and continuing health … Continue reading

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Pivotal Resources News

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Pivotal Resources’ President Pete Pande presented at the Continuous Quality Improvement in Healthcare Conference held in Calgary, Alberta, Canada on May 29-30. Pete discussed how effective teams and front-line engagement are only part of what’s needed to build a high-performing … Continue reading

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