Client Story: BP

BP Profile:

BP is one of the world’s largest energy companies, providing customers with fuel for transportation, energy for heat and light, retail services and petrochemicals products for everyday items. In addition, BP is investing heavily in renewable energy development.



The need to establish a “continuous improvement culture” becomes clear after a series of setbacks including a refinery accident, leadership turmoil and challenges in meeting financial goals.


Pivotal Services and Solutions:

Selected as a primary provider of continuous improvement (CI) services, focused in the Refining & Marketing business, Pivotal contributions have included:

  • Global training/coaching of project sponsors, leaders and teams in process improvement and change management skills
  • Direct consulting on projects in customer support, measurement development, IT finance and others
  • Licensing and tailoring of CI training curriculum (Champion, Green Belt, Black Belt) training; development of an oil-industry process simulation activity; preparation of internal instructors to deliver the program



First three years showed a cumulative financial benefit of $1.3 billion, and over 500% ROI. Ownership of Continuous Improvement is now “embedded” in mainstream businesses, with a global network helping align and coordinate ongoing efforts.

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Success Stories - Pivotal Resources