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Client Story: GE

GE Profile:

GE Capital (GEC) is a global financial services organization including equipment leasing, insurance and reinsurance, mortgage, credit cards, and various specialty businesses.

 

Challenge/Opportunity:

Though a successful and growing unit of GE, the Capital organization was challenged by then-Chairman Jack Welch in 1996 to adopt Six Sigma as a core leadership and improvement strategy. The GEC vision—Completely Satisfy Customer Needs Profitably—targeted organic growth while reducing costs, eliminating defects, building greater customer focus and driving “boundary-less” behavior.

 

Pivotal Services and Solutions:

  • Key partner to GE Capital Six Sigma team, including development and refinement of pioneering service-industry curricula for Leaders, Champions, Black and Green Belts
  • Consulted with business unit senior executives on initiative planning, project selection, process management and metrics
  • Trained & coached thousands of GECS leaders, professionals and suppliers worldwide in DMAIC, process redesign, and change acceleration methods

 

Results/Successes:

Billions of dollars documented in savings and new revenue, targeting operations, sales, financial management and acquisition integration. GEC’s effort became a model for Six Sigma successes in hundreds of companies worldwide.

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