Client Story: Macy’s

Macy’s Profile:

Macy’s, Inc (NYSE:M). is one of America’s premier retailers, operating 40 Bloomingdale’s stores and more than 810 Macy’s stores in 45 states. The company’s vision is to provide the best assortment and shopping experience for its customers, driven by quality, style and value.



Following a major consolidation of its facilities, leaders of Macy’s Logistics & Operations (MLO) sought to sustain momentum and build a new capability for improvement. The outcome has been a multi-year journey and culture change for MLO.


Pivotal’s Services & Solutions:

  • Work with Macy’s executives to plan and execute implementation of a Six Sigma initiative. Initial projects address warehouse scheduling, store construction and furniture damage issues, among others.
  • Coach and train in various change execution methods including Pivotal’s FastTrack Lean/Kaizen process for accelerated warehouse staff projects
  • Advise on creation of a network of cross-functional Business Process Teams, establishing new roles for MLO leaders, linked by aligned goals and measures
  • Conduct a Leadership Performance Retreat and 360º reviews to provide the essentials of success and develop specific plans to ensure continual growth, flexibility and personal/organizational development



These efforts enabled Macy’s Logistics to instill new organizational capabilities based on data-driven thinking, customer focus, continuous improvement and strong collaboration. MLO has repeatedly been able to adapt to and integrate major change, exceeding goals and providing significant efficiencies.


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