Client Story: UnitedHealth Group
UnitedHealth Group Profile:
UnitedHealth Group (UHG) is the largest single health insurance carrier in the United States, serving over 70 million customers and employing more than 70,000 people.
UHG and its subsidiaries have been integrating process change and Lean Six Sigma practices into its management approach for several years, seeking ways to improve customer satisfaction, ensure quality and boost efficiency. Pivotal has helped in a variety of ways …
Pivotal Services and Solutions:
- Advise business leaders on establishing improvement priorities and guiding organization change initiatives
- Coach and train teams on a variety of projects including claims processing, employer contracts, physician communication, and state agency relations
- Consult on development of personal medical history cards as a new technology to make health care more portable and safer
- Develop the United Leadership Academy, training hundreds of UHG executives in change and improvement principles through a hands-on simulation
Significant improvements have been achieved in many areas of the organization, while the concepts of continuous improvement are helping drive UHG’s efforts to support streamlining and improving over all effectiveness of the health care industry in the US.