Client Story: Cisco

Cisco Profile:

A pioneering firm of the Internet Age, Cisco built its reputation for innovative networking technologies and solutions. Since 2000, Cisco’s profile has expanded by adding telephone equipment, consumer-focused products, and business collaboration tools among other leading-edge products and services.


Post internet "bubble," this high-flying company faced need for greater discipline and teamwork, improved productivity, and the ability to respond to changing customer needs.

Pivotal Services and Solutions:

As a key consulting and training partner, we have provided a wide array of services to support corporate and individual business group objectives. Highlights include:

  • Consult with executive-led Business Process Operations Council on development of process management and improvement capabilities & culture
  • Develop Cisco-tailored methods and supporting materials for process improvement, change portfolio management and change leadership
  • Train/coach several thousand leaders and associates in DMAIC/improvement methods, change management, metrics development and process leadership
  • Extensive consulting/coaching for various IT and business process initiatives, including marketing, finance, HR, facilities and systems engineering


Overall, a dramatic cultural shift from "seat-of-the-pants" to process-focused management. Several hundred million dollars in reduced rework and improved efficiency. Continuing merger of speed and discipline.


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