Client Story: Milliken

Milliken Profile:

Milliken & Company is an international leader in textiles and specialty chemicals, serving a wide array of clients needs. Milliken has a long history of leadership in technology, quality and organizational excellence, having won both the Malcolm Baldrige Award and the Deming Prize


With a growing product portfolio, expanding global presence, and intense worldwide competition, Milliken was seeking to rejuvenate and broaden its focus on improvement. Pivotal was selected out of 12 potential consulting firms to be Milliken’s guide on this new effort.

Pivotal Services and Solutions:

  • Extensive leadership consulting on how to build on the existing legacy and apply updated methods to drive cross-functional improvement
  • Support for selecting a range of projects, from Lean to Redesign to Root Cause Analysis, in each of the company’s business units
  • Coaching and training for Green and Black Belts, focused on building skills and achieving project results


Improvement results were impressive: just one project, that shortened time-to-market for a new product, tallied $15 million in gains). Beyond that, the Six Sigma effort helped Milliken refine its approach to quality and focus on significant, cross-functional opportunities.


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