Managing Speed and Complexity

Client Category: Technology/Communications

Situation Overview:

Customers of a leading high tech firm are demanding more "integrated" products. However, development efforts involving multiple Business Units (BUs) are highly prone to delays and missed deadlines.

Pivotal Resources' Role & Solutions:

  • Support Provided: DMAIC/Lean process change consulting and training
  • Analysis: Data confirm 50% of cross-BU projects are late vs 13% for single BU products. Investigation reveals that critical dependencies are poorly understood and not documented.
  • Solution: Implement a process-interface matrix tool to highlight critical handoffs, enhance communication and improve monitoring.


Three pilot projects show near-perfect on-time meeting of milestones, plus productivity improvements for project leaders and teams.