Pivotal Resources - Continuous Improvement


Core Concepts Agenda — Lean Six Sigma

The following is a typical Lean Six Sigma course agenda incorporated with Pivotal Resources’ proprietary and well-received Process Simulation — Sigma Station™. Pivotal Resources can customize the course material to client training requirements, as well as certification objectives. Simply click on the subject content below to see more information, and click on the content again to close the box.

Lean Six Sigma Fundamentals

Who finds Value in Lean Six Sigma?
  • Customers
  • Employees and Teams
  • Management
  • Partners
  • Did we mention CUSTOMERS!
A Brief History of Continuous Improvement
  • The premise of Lean
  • The Premise of Six Sigma
  • Lean Six Sigma – a powerful combination
Process Improvement Roles
  • Black Belt, Green Belt, Yellow Belt/White Belt, Master Black Belt
  • Project Champions, Executives, Process Owners
Core Elements of Lean Six Sigma
  • Understanding customer requirements
  • Streamlining flow/maximizing value
  • Controlling variation/eliminating defects
  • Continuously improving performance
Process Improvement Roles and Responsibilities
  • Leaders, Champions, Project Team Members – Black Belts, Green Belts, Yellow Belts/White Belts
Lean Six Sigma Improvement Examples
  • ACTIVITY: What issues in the examples are issues in your ogranization?

Executing Improvement Projects & Pivotal Simulation

DMAIC Project Model
  • ACTIVITY: Process Simulation – Sigma Station™ — Round 1.
DEFINE: Setting up the Project
  • Define roadmap & overview
  • Voice of the customer & requirements
  • ACTIVITY: Simulation – Identify customer requirements (collecting VOC).
  • Charter: Business case, problem and goal statements
  • COPQ (Cost of Poor Quality)
  • ACTIVITY: Simulation – Develop a problem and goal statement.
  • SIPOC diagrams
  • ACTIVITY: Simulation – Create a SIPOC diagram.
  • Detailed process mapping
  • ACTIVITY: Simulation – Create a detailed process map.
  • Spaghetti Chart
  • Define checklist
MEASURE: Validating the Problem; Tracking the Process
  • Measure roadmap and overview
  • Inputs and Outputs (“Xs”and “Ys”)
  • Opetational definitions
  • ACTIVITY: Simulation – Review feedback data, refine goals.
  • Measure Checklist
ANALYZE: Understanding the Cause
  • Analyze roadmap & overview
  • Data display tools
  • ACTIVITY: Simulation – Data display (Histogram and Paeto Chart.
  • Value Analysis
  • ACTIVITY: Simulation – Analyze the “value” and determine the status of each step.
  • Cause & effect analysis/Five Whys
  • ACTIVITY: Simulation – Identify root causes of inability to meet customers’ needs.
  • Analyze Checklist
IMPROVE: Developing and Implementing Solutions
  • Improve roadmap & overview
  • 5S and workplace organization
  • ACTIVITY: Simulation – Sigma Station™ — Round 2.
  • Improve Checklist
CONTROL: Sustaining & Monitoring Solutions
  • Control roadmap & overview
  • Elements of a Control Plan
  • Control Checklist
Redesign: When Improving A Process Isn't Enough
  • More precisely defining customer requirements
  • Types of waste
  • Cell design
  • Single piece flow
  • Eliminating batch processing
  • Customr pull and takt time
  • Visual controls
  • ACTIVITY: Simulation – Sigma Station™ — Round 3.

Moving Ahead

How Does The Simulation Compare to Real Life?
  • Discussion
What Next Steps Can You Take?
  • Assess the efficiency and effectiveness of your business
  • Apply DMAIC to an existing or upcoming project
  • Evaluate and adjust your measurement system

Contact us for more information.