Corporate Team

Pete Pande


Pete is a seasoned consultant in process improvement, organization change, Lean Six Sigma initiatives – and is one of the recognized “experts” in the field. He has provided senior executive training and deployment consulting services for such companies as GE Capital, Cisco Systems, Starwood Hotels, Carlson Wagonlit Travel, Adobe, Givaudan, and many others.


Pete spent his early career in broadcasting and marketing before entering the management consulting and training field in the mid-1980s. He gained experience quickly, helping improve decision making and problem solving processes at large organizations in various industries including financial services, petrochemical, high tech, consumer products and health care. Pete formed Pivotal Resources in 1993 with the mission of helping clients build lasting success through practical and creative skills and streamlined processes. He is author of the Change Leadership book, The Six Sigma Leader and has co-authored several other popular books including What is Six Sigma? and The Six Sigma Way — which was named one of the most influential business books of the past 20 years by Forbes magazine, translated into 16 languages, and recently updated to a Second Edition. He has also written articles for such publications as CEO Magazine, Pharmaceutical Manufacturing, and leadership issues at Forbes.com. He holds an MBA from National University in San Diego and degrees in English and History from the University of California.

Cheralynn Abbott

Senior Vice President & Chief Operating Officer

Cheralynn is responsible for overseeing day-to-day operations for Pivotal Resources in the U.S. and abroad.  She has extensive experience in planning and coordinating organization-wide business change efforts with such firms as adidas, Cisco Systems, BP, Starwood Hotels, Target, Oregon Department of Transportation, among many others.


Cheralynn has been involved in business process improvement throughout her career. In her first position, with a drug testing laboratory, she was responsible for assessing operational performance along with developing and implementing more efficient procedures. She then spent 5 years in the software industry with a firm that specialized in applications for the printing industry. It is there that she became more involved with training, developing curriculum and facilitating workshops. In addition, she served as Product Manager for new software projects. Leveraging her previous process and training experience, she led a team of engineers in designing user interfaces, creating product documentation and developing training programs. She was promoted rapidly—eventually becoming senior manager of consulting services and spent significant time developing marketing plans, new product strategies and creating strategic alliances in North America, Europe and Asia. Cheralynn joined Pivotal Resources in 2000 to lead marketing efforts. Again, her responsibilities quickly expanded to encompass product development, talent management and operations. With our clients, she works directly to help define change goals and plan implementation of Pivotal’s diverse solutions. One of her greatest strengths is in advising organizations on how to outline realistic objectives that yield short-term results while building long-term capability. Many of the projects she has led have expanded into strong, multi-year initiatives with significant client results. Cheralynn’s operational responsibilities today include finance, coordination of international offices and partners, and resourcing of consulting services for major client engagements.

Steve Dorn

Director of Client Strategy

Steve is responsible for helping Pivotal clients achieve their change objectives by outlining the most effective mix of solutions to deliver short and long-term results.  A seasoned consultant…


… and manager, he has strong expertise in helping leaders and organizations tackle critical strategic and tactical business problems. Steve’s career began working with a retail chain to develop the talent and structure to support continued growth of the business. Implementing process improvements and the measures and metrics to create an integrated growth strategy, Steve facilitated the redesign of essential roles and processes, and created employee development programs. Moving into a traditional consulting role as an executive with Collister and Company, Steve worked with organizations to identify high value projects and develop effective policies, procedures and processes to drive change. A skilled coach and workshop leader, Steve facilitated and led learning programs designed to support individual and group learning. As a leader for Westaff, an international staffing firm, Steve developed an in-house administrative services group that provided claims process administration and employment relations coaching to over 400 company and franchise locations nation-wide. Steve’s extensive healthcare experience includes working with a mix of independent physician offices, clinics, Kaiser Permanente and Hill Physicians Medical Group where he was recognized for bringing innovative solutions to long-standing problems by integrating process redesign with deliberate learning practice to produce rapid, effective change throughout the organization. Utilizing effective tools from Lean, Business Process Redesign, Scorecard, among others, Steve led cross-functional groups to redesign mission critical processes and helped to create cultural change. A student of healthcare change, Steve is engaged with issues of healthcare technology innovation, home health, and business process change. Steve holds a Bachelors of Science in Business Administration and Management, with a minor in Human Resources from Cal Poly San Luis Obispo. His ongoing educational development includes courses of study and certification in Coaching, Organizational Design and Communication.

Rachelle Ojeda

Manager of Operations

As Manager of Operations, Rachelle oversees much of the internal operations at Pivotal Resources. Her responsibilities include keeping the office in running order and ensuring that…


… employees receive the support and resources needed to perform their jobs effectively. Perhaps her most critical role, Rachelle is in charge of all accounting activities, which includes invoicing clients, bill processing, expense processing and overall cash flow management. Her accuracy and timeliness plays a huge part in keeping the processes flowing smoothly at Pivotal. Also in charge of human resources, Rachelle works with new employees to make their integration into the company a smooth experience. As the company benefits liaison, she communicates to employees about all available benefits and consults with each individual about best possible options. Her efforts have a great impact on the motivation and moral of the entire Pivotal staff, which directly translates into the exceptional work we do for our clients.

Michael Robertson

Director of Marketing and Technical Operations

Michael is responsible for establishing an informative and positive connection with people and organizations to Pivotal Resources’ leadership, products, and services offered.


He enjoys helping Pivotal’s corporate and worldwide consultants to better support and collaborate with their clients and teams. He appreciates tapping into his creative side — designing communication information (via a well known client’s arsenal of solutions – Dw, Ai, Ps, Id), while utilizing HTML, CSS, Drupal, WordPress and other programs to “make things happen” (and to understand why). Michael has 15+ years of marketing and leadership experience managing award-winning products, programs, and cross-functional teams to success within the start-up, corporate, and multinational environments. Michael holds a Bachelors of Arts in Physical Science from the University of California, Berkeley. Additionally, he has completed many MBA Marketing and Leadership courses at the Leavey School of Business — Santa Clara University.