Duration: 6-8 Days (two sessions, separated by a 4-6 week interval). Ongoing coaching support strongly recommended.
Participants: Design Project Teams; Design Project Champions
DFSS or Design for Six Sigma improves on typical design methods by demanding greater discipline and promoting greater creativity. Pivotal’s DFSS Training is project team based – participants work on projects as they learn and gain insights into improved customer-focused design techniques. While the emphasis is on creating near-flawless “start-ups” of new design solutions, teams also learn the importance of determining the best design strategy and risk profile (e.g. sometimes perfect is not better). They also learn about applying Six Sigma measurement and analysis techniques to fine tune and optimize process and product performance.
DFSS can be effective for both manufacturing/technical audiences as well as transactional or service groups. At the end of the training, attendees will be well on their way to providing new product/process offerings that have been designed with Six Sigma rigor and in less time than in the past. The result: your business stays ahead of the curve and improves your ability to meet customer requirements today and in the future.
A great company can’t stay ahead, or even survive, simply through repeated “repairs” to its operations. Design and redesign – bringing in the new and replacing the old – are essential to mastery of business change. Pivotal’s Design for Six Sigma training and support give your people the knowledge and skills to create new offerings and upgrade your operations with greater confidence, creativity and success.
NOTE: Pivotal’s “generic” Design for Six Sigma training is based in the DMADV model (Design, Measure, Analyze, Design, Verify), but can be readily adapted to other design roadmaps.
- Recognize the circumstances and conditions where a design/redesign strategy is appropriate
- Establish a design vision and a project strategy – including a “multi-generational” approach – to achieve the vision
- Create a change management strategy to provide feedback on and gain support for the design effort
- Develop design objectives (Ys) based on careful scrutiny of customer and business needs and aligned with the design vision
- Apply appropriate tools – from Quality Function Deployment and Pugh matrices to CTQ flow-down and flow-up – to link design decisions to critical Ys
- Use assumption busting, creativity techniques (e.g. TRIZ) and workflow principles to develop a high-level design concept
- Build and refine detailed design solutions by selected use of a diverse tool set, including walk-throughs, Voice of the Customer data gathering, Design of Experiments, process modeling, Failure Modes and Effects Analysis, etc.
- Pilot and enhance the design, supported by key X and Y “dashboard” measures
- Verify achievement of design project goals and establish control and monitoring plans