Government: Federal, State, Municipal, Local
Tailored Support for Continuous Improvement Efforts
Whether the goal is to provide better customer service, cut costs or realign organizational structure, Pivotal’s services are always customized to match each agency’s specific needs. For some organizations we serve as a key strategic partner, providing the full range of assessment, planning and execution support shown below. For other organizations our support is more narrowly targeted at satisfying a very specific consulting or training need.
Whatever your situation, our team will work with you to understand your objectives and needs, and we will tailor our support to help you achieve the results you seek.
|Developing a Vision for the Future||
Government agencies and service districts are facing challenges surpassing any in recent memory. Demand for high quality services are at peak levels, while financial resources are severely restricted. Using proven techniques, Pivotal helps organizations develop their vision for how to survive – and thrive – in this complex environment.
Only by effectively examining the “current state” of the organization, can a successful path to the envisioned “future state” be built. Pivotal’s diagnostic approach includes operational performance appraisal, cultural analysis, leadership/management effectiveness evaluation, and change readiness assessment.
|Change Initiative Strategy Planning||
Many well-intentioned improvement efforts go astray by the failure of leaders and teams to channel their efforts in the most effective way. Pivotal helps set priorities, identify meaningful and measurable goals, and develop plans for how to deploy resources and successfully manage a change effort.
|Performance Management and Process Metrics||
Communicating clear objectives and effectively assessing progress are key components of successful government. Pivotal helps clients develop management techniques and measurement systems – including reporting tools, governance processes and customer feedback mechanisms – to track results and respond to issues as they arise.
|Skills Training & Coaching||
Pivotal is well known for our engaging and effective training curriculum – from Lean Six Sigma (such as Kaizen, Green Belt and Black Belt) to Teamwork and Communication to Leadership and Managerial skills. Beyond the classroom, Pivotal also provides hands-on coaching to help participants apply concepts and drive meaningful results.
Some projects are so mission-critical that they simply need to get done now! For these situations, Pivotal provides the required manpower. Our consulting team has project management expertise, along with deep experience solving real problems.
|Managing the Change Process||
To achieve a sustainable transformation, organizations must anticipate the difficult personal transitions that will occur as employees let go of the past and establish new ways of doing things. Managing transitions requires a robust strategy of communication, training and reinforcement, along with sensitivity to people’s concerns and feelings. Pivotal helps plan and facilitate activities that effectively address the transition process.
As a General Services Administration (GSA) contract holder, Pivotal Resources, a small business, is a preferred government vendor for process improvement and change consulting services, as well as Green Belt and Black Belt Training. Our Change Leadership™ consulting and training services were developed to help organizations find the best route to sustained success and turn change into competitive advantage by driving a faster, more responsive institution.
Some of our Government & Defense clients include:
- Alberta Health Services (AHS)
- Army Air Force Exchange Service (AAFES)
- Bay Area Rapid Transit District (BART)
- Centers for Medicare and Medicaid (CMS)
- Department of Veterans Affairs
- Federal Bureau of Prisons
- General Dynamics
- L-3 Communications
- Oregon Department of Transportation (ODOT)
- Oregon Department of Administrative Services (DAS)
- State of California
- United States Air Force
- United States Army
- United States Navy