Pivotal Resources - Leadership Performance


Leading Change Through Six Sigma Agenda

Our Leading Change Through Lean Six Sigma workshop gives leaders a solid understanding of the management principles of the Six Sigma system and how the core themes of CustomerProcess and Data can be a powerful boost to your profitability and competitiveness.

The following is an example of a typical Leading Change Through Lean Six Sigma Workshop Agenda. Pivotal Resources can customize the event to client requirements, as well as objectives.

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  • Welcome & Introductions
  • Workshop Objectives & Agenda


What is Six Sigma?
  • A MEASURE of process capability
  • A GOAL for meeting customer requirements efficiently
  • A SYSTEM for sustained business success with three core elements:
    • Customer Focus
    • Process Management
    • Facts & Data – variation & processes
  • Key tools and method
  • Six Sigma Strategies
    • Process Improvement
    • Process Design/Redesign
    • Process Management
  • The DMAIC improvement model – overview
Why Six Sigma?
  • Changing business habits: Threshold of Pain
  • The Six Sigma Roadmap – overview
  • Six Sigma Case Histories
  • Benefits for the Bottom-Line
    • Increase understanding of customers
    • Increase effectiveness
    • Enhance efficiency
    • Transform management


How to Establish Six Sigma Infrastructure
  • Six Sigma Roadmap Overview
  • Leadership Structure and Roles Overview
    • Executive / top leader
    • Champion / Sponsor
    • Team Leader – Black Belt
    • Team Member – Green Belt
    • Process Owner
    • Coach – Master Black Belt
  • ROADMAP STEP 1 – Identify Core Processes & Key Customers
    • Core and Enabling relationships
    • ACTIVITY: Identify Core Processes.
  • ROADMAP STEP 2 – Define Customer Requirements
    • What are “requirements?”
    • Six Sigma and the Customer
      • Strategic Emphasis on Customer Knowledge
    • Listening to the Customer
      • “Traditional” and “New Generation” methods
    • Guidelines for defining requirements
    • ROADMAP STEP 3 – Measure Defects / Baseline Performance
      • What is a measure? Examples.
      • Measurement Roadmap
      • Selecting What / Where to Measure
      • “Operational Definition”
      • ACTIVITY: Creating operational definitions.
    • Defect Measures and Calculations
      • Proportion Defective: Fraction of defective units
      • Final Yield: Error-free units
      • DPU: Defects/unit
      • DPO: Defects/opportunity
      • DPMO: Defects/million opportunities
      • Rolled Throughput Yield
Selecting & Executing Improvement Projects
  • Identifying, prioritizing and selecting projects
    • Types of projects
    • Sources of ideas
    • Scaling and scoping
    • Financial impact and selection criteria
    • ACTIVITY: Draft list of potential projects
  • Define: Setting up the Six Sigma Project
    • Define roadmap and overview
    • Quality Function Deployment (QFD)
    • Charter: Business Case, Problem & Goal Statements
  • Measure: Validating the Problem; Tracking the Process
    • Measure roadmap and overview
    • Measurement selection and data types
    • Operational definitions
    • Sampling: biases, strategies, stratification, sample sizes
  • Analyze: Understanding the Cause
    • Analyze roadmap and overview
    • Process analysis
    • Data display and analysis tools, cause and effect
    • Choosing Design/Redesign vs. Improvement
  • Improve: Develop and Implement Solutions
    • Improve roadmap and overview
    • “Assumption busting”
    • Solution screening, piloting
    • Design of Experiments (DOE)
    • Process Design/Redesign: options
    • Failure modes and effects analysis (FMEA)
    • Poke-yoke: Mistake proofing
  • Control: Sustain Solutions
    • Control roadmap and overview
    • Monitoring and control
    • Balanced scorecards and process dashboards
Planning for Six Sigma
  • Six Sigma Start-Up Checklist
    • Building a case for Six Sigma
  • Preparing for a change effort (R = Q x A)
    • R – results
    • Q – quality of results
    • A – acceptance by the organization
    • ACTIVITY: Elevator speech
  • Key implementation decisions
    • Objectives
    • Activities and projects
    • Roles and structure
    • Pace and scale of roll-out
    • Budgets and resources
    • ACTIVITY: Next Steps & Responsibilities


Contact us for more information.