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Pivotal Resources makes improvement and change successful, and sustainable. We’re seasoned experts in helping leaders, managers, and front-line staff set goals, build skills and achieve results — both big and small.

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How Pivotal Works

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Principle #1

Establish clear, achievable objectives for every consulting engagement, training session or meeting.

Time is valuable. We work with you up-front to define deliverables and set expectations. We promise only what we can deliver and deliver what we promise.

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Principle #2

Establish a close, honest and enjoyable partnership. 

We’ve found that integrity and openness are great for business and have helped us establish strong relationships and many friendships among our clients. Our success is based on your success and we do everything possible to work together in achieving meaningful results.

Principle #3

Tailor services and solutions to your organization’s goals and needs.

Businesses share common problems – but the solutions to those problems are never “common.” One size does not fit all!

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Principle #4

Flexible approach to best fit your most urgent situation and challenges. 

Your organization is changing — we’ll adapt quickly to your needs and goals and keep our eyes open for better ways to help you. Our consultants are particularly keen at sensing when adjustments may be necessary.

Vision, Results and Client Satisfaction

Pivotal Resources was founded in 1993 with the vision of linking diverse organizational improvement methods into a cohesive model for achieving significant and lasting business results. We are a global consulting firm helping organizations like yours reach new levels of success and growth.

Our foundation in process improvement and business process management set us apart early as a leader in the industry. Over the years, our thought leadership has greatly influenced the industry and allowed us the good fortune of working with many of the world’s most respected companies. Our first major publication, The Six Sigma Way, was released in 2000 and was later named by Forbes as one of the 10 Most Influential Management titles of the last 20 years, and TIME‘s 25 Most Influential Business Management Books. 

“They helped our leadership team set the right direction and priorities, and then enabled our people to look at our problems and opportunities in a new way.” — Executive Vice President, Macy’s

“Building internal capacity has been our major focus and they have fully supported us in this by providing expert coaching and mentorship.” — Sr. Vice President, Alberta Health Services

“Pivotal has exceeded our expectations and has proven to be a capable and effective partner in helping to improve many aspects of our internal processes and operations.” — Sr. Project Manager, Oregon Dept. of Transportation

Pivotal Resources - Leadership Performance

Leadership Performance

Pivotal’s leadership services build the dynamic skills—and governance processes—that all leaders must master to inspire and guide successful change. Our approach goes beyond typical leadership programs or Lean Six Sigma “champion” courses, challenging managers to become true change leaders.

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Pivotal Resources - Continuous Improvement

Continuous Improvement

Pivotal provides the horsepower and expertise to meet your change objectives, with seasoned consultants who lead projects, advise and support, and/or train your people. Our track record of impressive client results is fueled by powerful methods, including Lean, Six Sigma, change management and more.

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Pivotal Resources - Portfolio Process Management

Process Management

Pivotal helps you to set the right priorities, guide improvement investments and align them to the value engines of your organization. Effective process knowledge and management can boost your “change ROI”, unlock big benefits, and reduce the pain of failed initiatives.

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Pivotal Resources - Client Diagnostics

Client Diagnostics

Pivotal helps verify and assess your current needs and priorities, to ensure our services propel your organization in the right direction. Formal and informal diagnostics gauge leadership, performance levels, skills, change readiness—any factor impacting your ability to achieve your goals.

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