Attempting to bring something new to an organization when it was undergoing a massive change was challenging and risky—as trust was low and skepticism high—however the skills and competence of all the Pivotal Team was vital to allying fear, addressing challenges, and solving issues.

We knew what we wanted to achieve but were not sure how to tackle all our objectives—and that’s where Pivotal Resources really helped us.  They guided our leadership team to set the right direction and priorities, and then enabled our people to look at our problems and opportunities in a new way.

Pivotal’s vast experience from several industries and their competent staff have been of utmost value to us in putting together the strategic planning and project management structure we have today.  As we continue to evolve and mature, Pivotal is constantly at our side giving us the necessary guidance and support, which is highly appreciated.

I appreciate the approach that they take bringing knowledge of organizational change and yet at the same time recognizing the “culture” of our agency as we work through change.  While they are thoughtful and deliberate, they also understand the importance of time and the other work responsibilities of our people.

We achieved more than what we expected.  Pivotal’s great strength has been to adapt the approach to our culture and way of working, whilst guiding us to establish a robust and consistent management process that can be followed across the organization.   Pivotal is considered part of the team in all sites where they are present.