Alicia is responsible for ensuring smooth operation of Pivotal’s client-facing logistics and services as well as accounting and office management. She joined Pivotal in 2017, bringing over 10 years of administrative experience and customer service roles in high volume, high pressure environments.
Her friendly, can-do approach is a perfect fit for Pivotal’s longstanding customer-focused culture.
Key Accomplishments
Managed our headquarters office relocation, which included conversion to a fully wireless telephone and internet system at significant savings and improved flexibility.
Created a global client self-service registration portal for Lean Six Sigma certification exams, streamlining the process, reducing errors and allowing faster and more thorough reporting and results analysis.
Executed the transition to an upgraded certification exam platform, converting tests in multiple languages and tailoring various exams to client specifications.
Converted to electronic record-keeping for all financials and client information, dramatically reducing paper usage and storage space.
Fun Fact
Alicia loves taking day trips along the California coast, gardening, hiking, and trying new recipes.