Over 25 years experience in change leadership, process-based organizational design, measurement, and problem solving. Kelly works with leaders and teams at all levels to improve organizational effectiveness and implement large-scale business transformations—with millions of dollars in bottom-line benefits.
Kelly began her career in quality management, leading to executive positions at American Express, GE and Target. Her diverse experience enables her to adapt to the needs of each client. Kelly has a Master’s degree from the University of Minnesota and holds Master Black Belt, Change Acceleration Process (CAP) and Prosci™ certifications.
Project Highlights
Oregon Department of Transportation: Roles, responsibilities and process reviews to streamline development of long-range transportation plans. Formation of an agency-wide technology and data governance team. Strategic recommendations for a new branch to oversee major urban infrastructure projects.
Bahamas Telecom Company: Reengineered the performance management system, defining responsibilities, goals, and feedback systems. Supported project selection and delivered training and coaching in Lean Six Sigma to achieve significant service and efficiency improvements.
American Airlines: Consulting support for the integration of a key engineering process following the merger with US Airways, and an in-depth analysis to help reduce employee grievance claims.
Fun Fact
In her free time, Kelly travels, enjoys the arts, and plays as much golf as Minnesota weather allows.