Unifying a diverse state transportation department is challenging, as demands grow for mobility, sustainability, equity and efficiency. Anticipating new state and federal infrastructure funding, ODOT leaders wanted to strengthen operational capabilities and commitment to its mission—with the image of creating a more fit and nimble organization. Without having had a strategic plan for more than a decade, achieving buy-in on the agency’s priorities was an extensive effort. Pivotal coordinated a highly-inclusive planning process, featuring a baseline assessment, stakeholder interviews, staff and manager focus groups, and senior leader working sessions to align on goals. The final Strategic Business Plan adopted by the state Transportation Commission included a refreshed mission, updated values, and four key priorities targeting people, technology, governance and investment decisions. After completion of the plan, we helped organize and facilitated a group of implementation teams and consulted on specific execution initiatives.
Adoption was strong—supporting the theme of OneODOT—with outcomes achieved on schedule. Accomplishments included streamlining the agency’s large network of “leadership teams,” which were slowing decision making—while launching a new Agency Leadership Board to build cross-divisional coordination. The SBP is serving as a foundation to deliver on major investments in transportation across Oregon.